Rarely, but possible, technical malfunctions or failures may occur with the high quality Snom devices. In case of problems with a Snom product, you can contact us within the warranty period*, if you are a Snom partner. If you are not a Snom partner, you can find all information about other help services in our Help-Center.
*Almost all Snom products have a 3-year warranty period.
Before submitting a support request, please review the product lifecycle information for our products. If your device is already declared End-of-Life (EOL), unfortunately we can no longer offer support*.
*This of course does not apply to warranty cases in case of hardware defect (see below for details).
If you would like to review the details from the short video in more detail and written form, please click on the link in our Service Hub.
When it comes to support, you have to clearly differentiate between hardware support and technical support:
+49 30 - 39833-0
Office hours: Mo-Fr 9:00-17:00 (CET)
+49 30 39833 0
Snom Technology GmbH
Aroser Allee 66
Phone: +49 30 39833-0
Fax: +49 30 39833-111