Snom technology GmbH ("Snom") provides Snom's customer ("customer") with this manufacturer warranty ("warranty") according to the following terms and conditions in their valid version. It applies without prejudice to the customer's statutory warranty rights as well as mandatory statutory liability provisions. The terms of this warranty are met by Snom itself or by an authorised service provider.
To assert any claims from this warranty the customer merely has to contact its specialist retailer or a Snom distributor. The warranty is only processed through the return procedure valid at the time of the warranty claim.
The rights from this warranty are supplementary to the legal and / or contractual warranty claims which customers have against each respective seller.
The warranty period shall not be extended as a result of any warranty services provided, in particular with replacement. In these cases, the warranty period also does not start again.
This warranty only applies to devices that were sold as new devices in perfect working order (so-called "A goods"). Devices sold by Snom, which have been used or (re-)conditioned (so-called "B goods") or (permanent) leased goods are exempt from this warranty. All demo versions of "A goods" products also do not have claim to the warranty mentioned here.
This warranty is on an individual basis and cannot be transferred.
If there is a warranty claim Snom is entitled to make repairs or change defective product parts or meet the claim using replacement products ("replacement"). The replacement may either be a newly manufactured or used product which is of the same or higher quality as the warranty product. Cosmetic wear and slight differences in colour due to repair or replacement cannot be claimed.
If product parts are replaced or a replacement is carried out, the customer agrees to the unconditional transfer of ownership for the concerned parts or products. This does not require any more information from Snom.
Snom will not save or restore any data, configurations or content when carrying out the necessary work for the warranty. All data may possibly be lost and the software may be changed. Under circumstances, the user may not be able to access the original software version when the product is delivered or sent in due to changes to the hardware or software caused by repair or replacement.
a) Repair or replacement of parts as a result of normal wear (e.g. printing on keypad or intensive use of handset),
b) Transport and logistics costs as well as costs resulting from assembling and disassembling the device,
c) Damage due to wrong or inappropriate storage,
d) Misuse and use of the device other than for its intended purpose (also opening) as well as improper installation, operation, cleaning and maintenance and own improper attempts at repair,
e) Damage resulting from excessive mechanical impact (e.g. damage caused by dropping),
f) Damage resulting from lightning, overvoltage, water, fire, force majeure, war or incorrect mains voltage,
g) Damage caused by use of a power supply which was not approved for use,
h) Damage caused by use of remote power supplies (such as "Power over Ethernet" network devices), if they do not meet the relevant standards,
i) Damage caused by other system components not working properly,
j) Damage caused by electrostatic discharge or as a result of an external electrical fault,
k) Damage caused by inadequate ventilation,
l) Damage caused by inappropriate deleting, editing or reading of device content to any interfaces,
m) Devices with illegible, missing or changed labels,
n) Cosmetic damage (for example, scratches, color or surface differences) or any damage which does not have any effect on the intended use of a product,
o) Devices that have been used in public areas, unless they are specifically for these applications,
p) Devices that have been solely or partly used outside, unless they are specifically for these applications or
q) Devices that have been damaged by inappropriate transport (unsuitable packaging) or other reasons which Snom is not responsible for.
With products with liquid crystal display ("LC displays") pixel errors may occur up to Class III of ISO 9241-307 and are therefore not covered by the warranty.
The warranty for supplied accessories (for example mains parts) is not included.
Appendix: Recommendations for use and information about the return procedure
To avoid any unnecessary expense the following must be observed when using Snom products:
If you have a repairs enquiry please only contact your (specialist) retailer or distributor from whom you purchased the Snom product. Please use the RMA return procedure from Snom.
Please only contact Snom if you are a distributor and find out about the current RMA return procedure to be used.
Returns without a RMA number cannot be accepted. Never write the RMA number on the original packaging, use a shipping box. If you have any questions please call the phone numbers that are mentioned on the RMA form.
Pack the products concerned in a safe manner. Ideally use the original packaging.
The following criteria must be met to avoid any transport damage that is not covered by this warranty:
a) Use a stable box and pack it in another shipping box,
b) Remove any irrelevant (old) postage markings,
c) Use protective film for all (moving) individual parts,
d) Use suitable padding material within the original packaging and within the shipping box and
e) Take into account any possible climatic influences such as wet, cold etc.
The warranty is valid for products purchased after 1st July 2018.
This English version of Snoms' warranty is a true and correct translation of the original German document. In case of doubt, the German version shall prevail.
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