Privacy Policy

 

Personal data (usually referred to just as "data" below) will only be processed by us to the extent necessary and for the purpose of providing a functional and user-friendly website, including its contents, and the services offered there.

Per Art. 4 No. 1 of Regulation (EU) 2016/679, i.e. the General Data Protection Regulation (hereinafter referred to as the "GDPR"), "processing" refers to any operation or set of operations such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment, or combination, restriction, erasure, or destruction performed on personal data, whether by automated means or not.

The following privacy policy is intended to inform you in particular about the type, scope, purpose, duration, and legal basis for the processing of such data either under our own control or in conjunction with others. We also inform you below about the third-party components we use to optimize our website and improve the user experience which may result in said third parties also processing data they collect and control.

Our privacy policy is structured as follows:

I. Information about us as controllers of your data

The party responsible for this website (the "controller") for purposes of data protection law is:
 

Snom Technology GmbH
Wittestr. 30 G
13509 Berlin

Telefon: +49 30 39833-0
Fax: +49 30 39833-111
office@snom.com 
www.snom.com  

 

The controller's data protection officer is:
 

LOROP GmbH
Dennis Schulz
Landgrafenstraße 16, 10787 Berlin

E-Mail: datenschutz@lorop.de 
Internet: www.lorop.de 
Tel: +49 (0)30 330 96 26 – 27
 

II. The rights of users and data subjects

With regard to the data processing to be described in more detail below, users and data subjects have the right

  • to confirmation of whether data concerning them is being processed, information about the data being processed, further information about the nature of the data processing, and copies of the data (cf. also Art. 15 GDPR);
  • to correct or complete incorrect or incomplete data (cf. also Art. 16 GDPR);
  • to the immediate deletion of data concerning them (cf. also Art. 17 DSGVO), or, alternatively, if further processing is necessary as stipulated in Art. 17 Para. 3 GDPR, to restrict said processing per Art. 18 GDPR;
  • to receive copies of the data concerning them and/or provided by them and to have the same transmitted to other providers/controllers (cf. also Art. 20 GDPR);
  • to file complaints with the supervisory authority if they believe that data concerning them is being processed by the controller in breach of data protection provisions (see also Art. 77 GDPR).

Likewise, under Art. 21 GDPR, users and data subjects have the right to object to the controller's future processing of their data pursuant to Art. 6 Para. 1 lit. f) GDPR. In particular, an objection to data processing for the purpose of direct advertising is permissible.

 

III. Information about the data processing

Your data processed when using our website will be deleted or blocked as soon as the purpose for its storage ceases to apply, provided the deletion of the same is not in breach of any statutory storage obligations or unless otherwise stipulated below.


Server data

For technical reasons, the following data sent by your internet browser to us or to our server provider will be collected, especially to ensure a secure and stable website: These server log files record the type and version of your browser, operating system, the website from which you came (referrer URL), the webpages on our site visited, the date and time of your visit, as well as the IP address from which you visited our site.

The data thus collected will be temporarily stored, but not in association with any other of your data.

The basis for this storage is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the improvement, stability, functionality, and security of our website.

The data will be deleted within no more than seven days, unless continued storage is required for evidentiary purposes. In which case, all or part of the data will be excluded from deletion until the investigation of the relevant incident is finally resolved.


Cookies

  1. a) Session cookies
    We use cookies on our website. Cookies are small text files or other storage technologies stored on your computer by your browser. These cookies process certain specific information about you, such as your browser, location data, or IP address.
    This processing makes our website more user-friendly, efficient, and secure, allowing us, for example, to display our website in different languages or to offer a shopping cart function.
    The legal basis for such processing is Art. 6 Para. 1 lit. b) GDPR, insofar as these cookies are used to collect data to initiate or process contractual relationships.
    If the processing does not serve to initiate or process a contract, our legitimate interest lies in improving the functionality of our website. The legal basis is then Art. 6 Para. 1 lit. f) GDPR.
    When you close your browser, these session cookies are deleted.
     
  2. b) Third-party cookies
    If necessary, our website may also use cookies from companies with whom we cooperate for the purpose of advertising, analyzing, or improving the features of our website.
    Please refer to the following information for details, in particular for the legal basis and purpose of such third-party collection and processing of data collected through cookies.
     
  3. c) Disabling cookies
    You can refuse the use of cookies by changing the settings on your browser. Likewise, you can use the browser to delete cookies that have already been stored. However, the steps and measures required vary, depending on the browser you use. If you have any questions, please use the help function or consult the documentation for your browser or contact its maker for support. Browser settings cannot prevent so-called flash cookies from being set. Instead, you will need to change the setting of your Flash player. The steps and measures required for this also depend on the Flash player you are using. If you have any questions, please use the help function or consult the documentation for your Flash player or contact its maker for support.
    If you prevent or restrict the installation of cookies, not all of the functions on our site may be fully usable.

 

Cookie Manager
To obtain consent for the use of technically unnecessary cookies on the website, the provider uses a cookie manager. This is specifically Cookie Control, more information is available via the link https://www.civicuk.com/privacy.

When the website is called up, a cookie with the settings information is stored on the end device of the user so that the request for consent does not have to be made on a subsequent visit.

The cookie is required to obtain legally compliant user consent.

You can prevent cookies from being installed by adjusting the settings on your internet browser.


Order processing

The data you submit when ordering goods and/or services from us will have to be processed in order to fulfill your order. Please note that orders cannot be processed without providing this data.

The legal basis for this processing is Art. 6 Para. 1 lit. b) GDPR.

After your order has been completed, your personal data will be deleted, but only after the retention periods required by tax and commercial law.

In order to process your order, we will share your data with the shipping company responsible for delivery to the extent required to deliver your order and/or with the payment service provider to the extent required to process your payment.

The legal basis for the transfer of this data is Art. 6 Para. 1 lit. b) GDPR.


Customer account/registration

If you create a customer account with us via our website, we will use the data you entered during registration exclusively for services leading up to your potential placement of an order or entering some other contractual relationship with us, to fulfill such orders or contracts, and to provide customer care. We also store your IP address and the date and time of your registration.

During the registration process, your consent will be obtained for this processing of your data, with reference made to this privacy policy. The data collected by us will be used exclusively to provide your customer account. 

If you give your consent to this processing, Art. 6 Para. 1 lit. a) GDPR is the legal basis for this processing.

You may revoke your prior consent to the processing of your personal data at any time under Art. 7 Para. 3 GDPR with future effect. All you have to do is inform us that you are revoking your consent.

If the opening of the customer account is also intended to lead to the initiation of a contractual relationship with us or to fulfill an existing contract with us, the legal basis for this processing is also Art. 6 Para. 1 lit. b) GDPR.

The data previously collected will then be deleted as soon as processing is no longer necessary. However, we must observe any retention periods required under tax and commercial law.


SRAPS-Portal & SNOM Partner Portal https://sraps.snom.com/

We offer the Secure Redirection and Provisioning Service, or SRAPS for short, in order to be able to provide our customers and partners with particular services for the management of mobile devices (“Smart Device Management”).

When registering on our portals, we collect the following data:

  • Company name, type and address, as well as VAT identification number
  • User name
  • Salutation, first and last name
  • E-mail address and phone number
  • Department within the company

The data that is stored and displayed in the individual areas of the customer portal after registration is of course only data that belongs to the relevant company (client separation / multitenancy).

The legal basis for the processing is, as described under the point "Customer account / registration", Art. 6 Para. 1 lit. a), lit. b) GDPR. In addition, Art. 6 Para. 1 lit.f) GDPR is the legal basis due to our legitimate interest in improving our products and services, in particular these portals.


Snom Academy Portal: https://academy.snom.com/login/index.php 

We also offer product training and other technical courses for our partners via the “Snom Academy” e-learning platform.

When registering at the Snom Academy, we collect the following data:

  • Company name, address and partner status (distributor, reseller, vendor, ...), as well as the associated Snom contact person
  • User name
  • First and Last Name
  • E-mail address

The data that is stored and displayed in the individual areas of the Snom Academy after registration is of course only data that belongs to the relevant company (client separation / multitenancy).

The legal basis for the processing is, as described under the point "Customer account / registration", Art. 6 Para. 1 lit. a), lit. b) GDPR. In addition, Art. 6 Para. 1 lit.f) GDPR is the legal basis due to our legitimate interest in improving our products and services, in particular these portals.

We regulate all further details regarding the processing of personal data when using our portals in a data processing agreement with our customers and partners.


Contact

If you contact us via email or the contact form, the data you provide will be used for the purpose of processing your request. We must have this data in order to process and answer your inquiry; otherwise we will not be able to answer it in full or at all.

The legal basis for this data processing is Art. 6 Para. 1 lit. b) GDPR.

Your data will be deleted once we have fully answered your inquiry and there is no further legal obligation to store your data, such as if an order or contract resulted therefrom.


Online job applications / publication of job advertisements

We offer you the opportunity to apply for jobs with our company via our website. In the case of these digital applications, we collect your application data electronically in order to process your application. For this we use the external service provider Prescreen International GmbH, Mariahilfer Straße 17, 1060 Vienna, with whom we have concluded a data processing agreement.

The legal basis for this processing is §26 Para. 1 S. 1 BDSG in conjunction with Art. 88 Para. 1 GDPR.

If you are hired as a result of the application process, we will store the data you provide during the application process in your personnel file for the purpose of the usual organizational and administrative process, naturally in compliance with further legal obligations.

The legal basis for this processing is §26 Para. 1 S. 1 BDSG in conjunction with Art. 88 Para. 1 GDPR.

If we do not hire you, we will automatically delete the data submitted to us two months after the final decision is made. We will not delete the data, however, if we must store the data for legal reasons such as evidence of equal treatment of applicants, until any legal action is concluded, or four months.

In this case, the legal basis is Art. 6 Para. 1 lit. f) GDPR and §24 Para. 1 No. 2 BDSG. Our legitimate interest lies in any legal defense we may have to mount.

If you expressly consent to a longer storage of your data, e.g. for your inclusion in a database of applicants or interested parties, the data will be processed further on the basis of your consent. The legal basis is then Art. 6 Para. 1 lit. a) GDPR. You may withdraw your consent at any time with future effect per Art. 7 Para. 3 GDPR with future effect.


Helpdesk

We offer help desk services on our website to manage customer requests.

The legal basis for this processing is Art. 6 Para. 1 lit. b) GDPR, as well as our legitimate interest in the effective and efficient processing of customer requests in accordance with Art. 6 Para. 1 lit. f) GDPR.

For this we use the service provider Atlassian. Pty Ltd, Level 6, 341 George Street, Sydney NSW 2000, Australia. Since data can be transferred to a third country in this context, we have also concluded standard contractual clauses with the service provider in addition to a data processing agreement.

 

OpenStreetMap
For directions on our site, we use OpenStreetMap, a service of the OpenStreetMap Foundation, St John’s Innovation Centre, Cowley Road, Cambridge, CB4 0WS, United Kingdom, hereinafter referred to as „OpenStreetMap“.

When you access one of our Internet pages that includes the OpenStreetMap service, OpenStreetMap stores a cookie on your terminal device via your browser, if you have given your consent to do so. This processes your user settings and user data for the purpose of displaying the page or guaranteeing the functionality of the OpenStreetMap service. Through this processing, OpenStreetMap can recognize the website from which your request has been sent and to which IP address the directions should be transmitted.

The legal basis is your consent pursuant to Art. 6 para. 1 lit. a) DSGVO, which you can withdraw at any time with effect for the future.
If you do not agree to this processing, you have the option of preventing the installation of cookies by making the appropriate settings in your browser. Further details can be found in the section about cookies above.

OpenStreetMap offers further information about its data collection and processing as well your rights and your options for protecting your privacy at this link:
https://wiki.osmfoundation.org/wiki/Privacy_Policy
 

Matomo

Our website uses Matomo. This is open-source software with which we can analyze the use of our site. Data such as your IP address, the pages you visit, the website from which you came (referrer URL), the duration of your visit, and the frequency of your visits is processed.

Matomo stores a cookie on your device via your browser in order to collect this data. This cookie is valid for one week.

The legal basis is your consent pursuant to Art. 6 para. 1 lit. a) DSGVO, which you can withdraw at any time with effect for the future.
We use Matomo with the „Automatically Anonymize Visitor IPs“ function. This anonymization function truncates your IP address by two bytes.

If you do not agree to this processing, you have the option of preventing the installation of cookies by making the appropriate settings in your browser. Further details can be found in the section about cookies above.


Social media links via graphics

We also integrate the following social media sites into our website. The integration takes place via a linked graphic of the respective site. The use of these graphics stored on our own servers prevents the automatic connection to the servers of these networks for their display. Only by clicking on the corresponding graphic will you be forwarded to the service of the respective social network.

Once you click, that network may record information about you and your visit to our site. It cannot be ruled out that such data will be processed in the United States.

Initially, this data includes such things as your IP address, the date and time of your visit, and the page visited. If you are logged into your user account on that network, however, the network operator might assign the information collected about your visit to our site to your personal account. If you interact by clicking Like, Share, etc., this information can be stored your personal user account and possibly posted on the respective network. To prevent this, you need to log out of your social media account before clicking on the graphic. The various social media networks also offer settings that you can configure accordingly.


The following social networks are integrated into our site by linked graphics:

YouTube

We use YouTube on our website. This is a video portal operated by YouTube LLC, 901 Cherry Ave, 94066 San Bruno, CA, USA, hereinafter referred to as "YouTube".

YouTube is a subsidiary of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland, hereinafter referred to as "Google".

We use YouTube in its advanced privacy mode to show you videos. The legal basis is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in improving the quality of our website. According to YouTube, the advanced privacy mode means that the data specified below will only be transmitted to the YouTube server if you actually start a video.

Without this mode, a connection to the YouTube server in the USA will be established as soon as you access any of our webpages on which a YouTube video is embedded.

This connection is required in order to be able to display the respective video on our website within your browser. YouTube will record and process at a minimum your IP address, the date and time the video was displayed, as well as the website you visited. In addition, a connection to the DoubleClick advertising network of Google is established.

If you are logged in to YouTube when you access our site, YouTube will assign the connection information to your YouTube account. To prevent this, you must either log out of YouTube before visiting our site or make the appropriate settings in your YouTube account.

For the purpose of functionality and analysis of usage behavior, YouTube permanently stores cookies on your device via your browser. If you do not agree to this processing, you have the option of preventing the installation of cookies by making the appropriate settings in your browser. Further details can be found in the section about cookies above.

Further information about the collection and use of data as well as your rights and protection options in Google's privacy policy found at

https://policies.google.com/privacy

 

Model Data Protection Statement for Anwaltskanzlei Weiß & Partner

modified by LOROP GmbH
 


 

Version: 2022-09-29

Contact person

Headquarter Berlin

+49 30 - 39833-0
Office hours: Mo-Fr 9:00-17:00 (CET)

 

Tony Lukaschewitz

language Key Account Manager DACH

phone +49 30 39833 0

mail_outline tony.lukaschewitz@snom.com

Locations

Snom Technology GmbH
Wittestr. 30 G
13509 Berlin

Telefon: +49 30 39833-0
Fax: +49 30 39833-111

office@snom.com
www.snom.com

Contact

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