Are your Snom devices up to date with the latest firmware?
Do the features QuickLookUp, Ad-Hoc Conference, Quick Redial or GUI personalisation mean anything to you??
If not, then you are probably not using the latest version* of our firmware. For the optimal and also secure use of our devices and solutions, we recommend regular updates**.
*These features were introduced with the first version 10.1.33.33 in February 2019..
** Which firmware you can install depends on the provider of your telephone system (PBX). Usually only firmware versions explicitly released by the PBX can be installed and usually only directly via the web interface of the PBX.
The firmware version is displayed in the last line after the User Agent, in the example snomD785-SIP: 10.1.119.10
If you know what firmware your Snom device is running, you have two methods to update it if a new firmware version is available.
Note: Please note that the settings in the PBX (telephone system) used may define or restrict functions and access authorisations, e.g. a manual update of the firmware may be blocked.
The most common method to update a Snom device with the latest available firmware is clearly via the web interface of the PBX you are using. Here, the PBX provider combines maximum convenience for its customers with the desire to first test each new firmware for maximum compatibility and freedom from errors.
How to do this, please read our article in the Snom Service Hub:
+49 30 - 39833-0
Office hours: Mo-Fr 9:00-17:00 (CET)
+49 30 39833 0
Please choose the regional Snom website you would like to visit.
For the United States, Canada, Central and South America:
For the Rest of the World: