The Snom Service Hub is our knowledge base, grown over 25 years that Snom has been successfully building IP phones. There you will find firmware versions for download, installation and usage manuals as well as technical details for all our products.
Our authorised partners have the possibility to submit support requests directly to our partner helpdesk.
Within the promised response time (depending on the partner level Registered, Silver or Gold), one of our specialised partner support staff will get in touch and help analyse the problem and find a solution.
If you are an end user, you have two options:
*This service may be subject to a charge. Snom has no influence on the pricing of the service provided by the partner.
**The Community Forum is an open communication space specifically for simple questions about the installation and commissioning of Snom products. Deeper technical analysis of problems that require log files or other data can unfortunately not be done here.
Many questions can be answered through our extensive knowledge collection in the Snom Service Hub.
In addition to FAQ and Howto, there are several other formats for how we provide answers to whatever topic is on your mind.
Just click here on the right on the topic on which you are interested.
Before you can configure a Snom phone, you should check whether the PBX you want to use supports it. You should also find out to what extent the phone will work, specifically with your chosen PBX. There are a number of PBX providers that explain how to set up a Snom phone for the first time and Snom has also prepared this for some PBX providers.
The Snom desk telephones are extremely versatile in terms of functionality. Not least because of this, it makes sense to look for a partner who knows both the Snom devices and your telephone system (PBX). Nevertheless, we offer a wide range of information in the Snom Service Hub, which is intended to pick up our customers at all levels.
For setting up cordless telephone solutions based on DECT radio technology, Snom offers two approaches with the Snom M-series and the Snom MSC-series. Since there are also some things to consider for the commissioning, especially if you intend to set up a so-called "multi-cell" (interconnection of several bases to form a radio network), we have prepared some articles that may be helpful to you.
The most important thing with new or rather complex devices - is a good manual. Snom provides very detailed instructions for each product, at least in German and English. The datasheets are mostly available in 6 languages. In the following list you will find the links to the corresponding sections in the Snom Service Hub.
+49 30 - 39833-0
Office hours: Mo-Fr 9:00-17:00 (CET)
+49 30 39833 0
Snom Technology GmbH
Aroser Allee 66
Phone: +49 30 39833-0
Fax: +49 30 39833-111