No one is perfect, even with our devices there can be now and then a lemon. However, this is extremely rare*, which is why we also offer a 3-year warranty** for the majority of our product portfolio. If your Snom device should prove to be defective within the warranty period, you are entitled to repair or replacement (RMA - Return Material Authorization).
*For many years, our RMA rate has been below 0.3% annually. ** Please refer to our overview which devices have 2 or 3 years warranty.
You can create an RMA process here:
+49 30 - 39833-0
Office hours: Mo-Fr 9:00-17:00 (CET)
+49 30 39833 0
Snom Technology GmbH
Aroser Allee 66
Phone: +49 30 39833-0
Fax: +49 30 39833-111