Hardware defect

Please draw an RMA number

Nobody is perfect. Even with Snom devices, there can sometimes be faulty devices. Rare*, but possible, because Snom devices are high-quality products with a 3-year warranty. Quality is a characteristic of our products. In the event that your Snom device should prove to be defective within the warranty period, you are entitled to repair or replacement (RMA - Return Material Authorisation).

*Seit vielen Jahren liegt unsere RMA Quote unter 0,3% jährlich.

Please note these instructions on the RMA process:

  • If you are a distribution partner and have purchased the product directly from us, please follow the instructions below.
  • If you have purchased the product from one of our distribution partners, please contact them directly for RMA processing.. 


The RMA process in brief (for distributors):

  • Create an RMA request online on our helpdesk: helpdesk.snom.com 
  • Snom will check your request and provide you with the RMA number. The number is valid for 14 days..
  • Write the RMA number legibly on the outside of the package and return it to us to the address indicated in the RMA process.


Some notes for submissions:

  • Please note that we cannot accept returns without a valid RMA number.
  • Please never write the RMA number on the original packaging of the phone.
  • Please use an outer packaging in which you place the original packaging..


You can create an RMA process here:

Contact person

Headquarter Berlin

+49 30 - 39833-0
Office hours: Mo-Fr 9:00-17:00 (CET)


Inhouse Sales

language Sales DACH

phone +49 30 39833 0

mail_outline sales@snom.com


Snom Technology GmbH
Wittestr. 30 G
13509 Berlin

Telefon: +49 30 39833-0
Fax: +49 30 39833-111



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