Support
About us
Contact
Jobs
person_outline
language
Homepage
>
Support
>
Hardware defective

Hardware defect

Please draw an RMA number

No one is perfect, even with our devices there can be now and then a lemon. However, this is extremely rare*, which is why we also offer a 3-year warranty** for the majority of our product portfolio. If your Snom device should prove to be defective within the warranty period, you are entitled to repair or replacement (RMA - Return Material Authorization).


*For many years, our RMA rate has been below 0.3% annually. ** Please refer to our overview which devices have 2 or 3 years warranty.

Warranty information

Please note these instructions on the RMA process:

  • If you purchased your Snom product directly from us, please report the defect to our helpdesk.
  • In all other cases, please contact your Snom dealer for RMA processing.
helpdesk.snom.com
keyboard_arrow_right

The RMA process in brief (for distributors):

  • Create an RMA request online on our helpdesk: helpdesk.snom.com 
  • Snom will check your request and provide you with the RMA number.
  • Write the RMA number legibly on the outside of the package and return it to us to the address indicated in the RMA process.

 

Some notes for submissions:

  • Please note that we cannot accept returns without a valid RMA number.
  • Please never write the RMA number on the original packaging of the phone.
  • Please use an outer packaging in which you place the original packaging.

 

You can create an RMA process here:

helpdesk.snom.com
keyboard_arrow_right

Contact person

Headquarter Berlin

+49 30 - 39833-0
Office hours: Mo-Fr 9:00-17:00 (CET)

 

Inhouse Sales
Inhouse Sales

language Sales DACH

phone +49 30 39833 0

mail_outline website@snom.com

Learn more
keyboard_arrow_right

Locations

Snom Technology GmbH
Aroser Allee 66
13407 Berlin

Phone: +49 30 39833-0
Fax: +49 30 39833-111

info@snom.com
www.snom.com

Learn more
keyboard_arrow_right

Contact

local_post_office website@snom.com
Privacy policy

Search for help

Are you looking for help with a problem, a manual, an answer to your question or the latest firmware for your Snom device?

We have set up the Snom Service Hub to provide you with everything you need.

 

 

Learn more
keyboard_arrow_right
Snom D865

Thank you for visiting the Snom website

Please choose the regional Snom website you would like to visit.


For the United States, Canada, Central and South America:

Snomamericas.com


For the Rest of the World:

snom.com