Pre-contractual Information under the EU Data Act for Snom Connected Products and Related Services

 

Last updated on 8 October 2025

Information on EU Data Act

In light of the EU Data Act (Regulation (EU) 2023/2854) (“Data Act”), Snom Technology GmbH (“Snom”, “we”, “our”) informs you of the following. 

The Data Act applies to certain hardware devices and their associated services, which are defined in the regulation as “connected products” and “related services”. This document provides you, prior to the purchase or use of our connected products, with the information required under the Data Act. The purpose of this document is to ensure transparency about what data is collected, how it is accessible to you, and under what conditions third parties may gain access. 

Product data and types of data collected

The Snom connected products can generate data through their use, performance, or environment in order to provide their core functions. Data is generated when you interact directly with the device (e.g., when you press a button to adjust the speaker volume of your device) or when you use an app to control sensors or device features (e.g., when you use our app to control the camera of your device, or when you select the language for your device). The data generated qualifies as “product data” under the Data Act, including operational data (e.g., system data,), interaction data (e.g., user settings), and technical/diagnostic data (e.g., camera logging data). 

The Snom connected products generate different types of product data, depending on the device’s functionalities, specific settings and configurations, and how the device is used. Depending on the product, data may be generated continuously and in real time. The volume and types of data generated may vary depending on the particular device being used.  
Please refer to the following tables for details on the data that the Snom connected product is capable of generating:-
 

Baby Monitors

Type of Product Data	Categories of Product Data	Format	Estimated Volume Per User
Camera User Configuration Data	Operational Data	Text	Unlimited
Camera Logging Data	Technical/ Diagnostic Data	Text	Unlimited
App Crash Logs Data	Technical/ Diagnostic Data	Text	Unlimited
App Analytics Data	Technical/ Diagnostic Data	Text	Unlimited
App User Settings Data	Operational Data	Text	Unlimited

 

IP Phones  

Type of Product Data	Categories of Product Data		Format	Estimated Volume Per User
User Identity & Access	Operational Data,  Interaction Data		Text	10KB
System Data	Operational Data		Text	10KB
User Settings	Operational Data,  Interaction Data		Binary, Text, Xml	<1MB typical
System Settings	Operational Data		Text, Xml	<500KB typical
Diagnostic Data	Technical / Diagnostic Data		Binary, Text	<5MB typical

 

Video Cameras

Type of Product Data	Categories of Product Data	Format	Estimated Volume Per User
System Data	Operational Data	Text	<1kB
System Settings	Operational Data	Text	<1kB

 

Conference Speakers 

Type of Product Data	Categories of Product Data	Format	Estimated Volume Per User
System Data	Operational Data	Text	<1kB
System Settings	Operational Data	Text	<1kB
User Settings	Operational Data	Text	<1kB
Paired Records	Operational Data	Text	<1kB

 

Snom SRAPS  Service Products

Type of Product Data	Categories of Product Data	Format	Estimated Volume Per User
User, company, device’s identity & Access	Operational Data	Text	1 - 25MB
Backup Data	Technical / diagnostic data	Binary	45MB

 

 

Purpose, where and for how long data is stored

The data collected through the use of the Snom products is processed primarily to ensure the proper functioning of the products and services, to provide the users with core functionalities, and to maintain a safe and reliable user experience.  This includes enabling essential features, delivering necessary updates, and facilitating troubleshooting in case of technical issues.  For the manufacturer, the data may also be used to monitor and improve product performance, to carry out safety and quality checks, and to comply with applicable legal and regulatory obligations.  Data processing is strictly limited to these legitimate purposes. The data will not be used for profiling or tracking of children under any circumstances, nor will it be used for marketing or advertising activities without the user’s consent.

To the extent that Snom collects data that qualifies as personally identifiable information (“personal data”), we process this data in accordance with applicable data protection laws.  For detailed information about the types of personal data collected, the purposes of processing, retention periods, and individuals’ rights, please refer to our Privacy Policy at hhttps://www.snom.com/en/footer/discover-snom/privacy-policy/.  

Some limited operational data may be stored on your device until it is overwritten by new information or removed when the device is restarted.  Certain data may be stored on a remote server for the period necessary to provide the core functions of our connected products.  A small amount of usage data (e.g., registered email address) that can identify you personally may be shared with Snom only when necessary to provide the specific services or functions that you have opted to use.  This data is retained only for as long as needed to deliver those services.  For further information, please view our Privacy Policy at https://www.snom.com/en/footer/discover-snom/privacy-policy/.

How you can access and erase your data

The user of the Snom product has the right to access all product- and service-related data collected by the device.  You may authorize third parties to access this data, provided it is technically feasible and secure, and only upon your explicit request. 
Users have the right to request the erasure of data generated through the use of our connected products and services, to the extent permitted by applicable law and provided that the data controller does not have a legitimate interest in retaining such data,  such as for security purposes or for the establishment, exercise, or defense of legal claims.  Data erasure requests can be submitted by contacting our Customer Service at euda@snom.com. Upon verification of the request, the data will be permanently erased from our active systems using secure deletion methods. 
If Snom processes data in a way that personally identifies you, you have the right to access and erase your data.  For more information, please refer to our Privacy Policy at https://www.snom.com/en/footer/discover-snom/privacy-policy/.   
 

Security measures

The protection of data is ensured through a combination of technical and organizational measures designed to safeguard confidentiality, integrity, and availability.  All data considered sensitive in the context of security or confidential operations is encrypted both during transfer and while stored in our system and service platform to prevent unauthorized interception or access. Access to data is strictly controlled through role-based permissions, ensuring that only duly authorized personnel can retrieve or process the information for legitimate purposes.  In addition, the products and related services are maintained with regular security updates and patches to address newly identified vulnerabilities and ensure continued compliance with industry best practices.  These measures are reviewed and adapted on an ongoing basis to provide a high level of data security throughout the lifecycle of the products.

How you can authorize third parties to access your data
If you authorize a third party to access your data, they may submit a request to Snom.  Access will be granted only to the extent that Snom holds the data in an identifiable form.  You retain control of these authorizations and may revoke them at any time by contacting our Customer Service at euda@snom.com. 
 

With whom does Snom share your data

Snom may engage trusted third-party service providers to perform certain tasks on its behalf, such as data processing and storage.  These providers may handle both personal data and non-personal data generated during your use of Snom connected products.  For more information regarding the processing of personal data, please refer to our Privacy Policy at https://www.snom.com/en/footer/discover-snom/privacy-policy/. 
 

Data portability and interoperability 

You may request your data in a structured, commonly used, and machine-readable format (e.g., JSON and CSV).  You may transfer your data to a third party of your choice, provided they meet security and privacy requirements. 
 

How you can enforce your rights

Questions or requests may be directed to our Customer Service at euda@snom.com.   
You also have the right to lodge a complaint with the competent authority designated under Article 37 of the Data Act, in the EU member state where you reside, work, or are established.
 

How you can stop using Snom services

You may use  Snom’s services for as long as you wish, unless your access is terminated by you or by Snom This includes services that enable control of hardware features on your device. You may stop using Snom services at any time. To delete your Snom account, please contact our Customer Service at euda@snom.com. Please note that deletion may be irreversible and may affect your access to other Snom or third-party services linked to your account.
 

Contact point for questions or requests

Please contact our Customer Service at euda@snom.com.