Welcome to the Snom Competence Center!

Modern professional communication is far more than telephony. Companies, hotels, hospitals, logistics hubs and technical infrastructures rely on reliable, secure and seamlessly integrated VoIP solutions. At the same time, installations are becoming more complex, requirements more specific – and qualified expertise increasingly scarce.

With the Snom Competence Center, we have created a central knowledge base designed to help our distributors, specialist trade partners, system integrators and installation companies to:

  • plan with technical confidence
  • deliver projects faster
  • reduce support overhead
  • avoid misconfigurations
  • gain competitive advantages through deeper product knowledge
  • and make certified expertise visible in the market

Our trainings are far more than presentations or product briefings.
We work live with participants, using real hardware to create a realistic and hands‑on learning environment. Each course consists of intensive, application‑oriented sessions led by experienced VoIP and DECT specialists from Snom Engineering and Snom Support.
 

All content is based on real projects, best practices and typical day‑to‑day scenarios of our partners. In the practical units, participants configure real Snom devices – exactly the models they will work with during the training.

Snom offers courses in different time zones and in German, English, French, Spanish, Italian and Polish.

A participation fee applies, please use the forms available below for each training or contact our sales team for details.
 

Our courses:

The perfect foundation for everyone who installs, configures and supports IP desk phones.

What to expect:

  • Fundamentals of IP desk phones
  • Auto-provisioning & SRAPS
  • XML minibrowser, action URLs, intercom & multicast
  • Remote control & HTTP API
  • Headset integration, expansion options, WLAN options
  • Troubleshooting: SIP trace, logs, PCAP

The comprehensive professional training for single-cell, dual-cell and large multi-cell installations.

What to expect:

  • DECT fundamentals, radio technology, security
  • DECT bases and handsets
  • Multi-cell architecture & IEEE1588 LAN sync
  • Planning, range, registration, SIP connectivity
  • Site survey, radio measurement & deployment
  • Troubleshooting of sync, coverage and handover

The specialised training for hotels, clinics and hospitality environments.

What to expect:

  • Introduction to the Basics of Hospitality Devices
  • Privacy-compliant telephony solutions
  • Speed-dial concepts & layouts
  • Provisioning: WUI, DHCP66, SRAPS, XML
  • Admin tool – discovery, monitoring, bulk actions
  • Firmware/LED management, Wi‑Fi, reset procedures

Snom Competence Center

The Snom trainings were designed to give partners the opportunity to implement complex VoIP, DECT and hospitality installations safely and efficiently

All courses are:

  • delivered live & online
  • led by certified product specialists
  • are conducted using real products
  • taught through live demos, interactive exercises and hands-on elements
  • completed with a badge

Whether you are just getting started with Snom systems or are already deeply involved in day-to-day operations, these courses raise your customer projects, your troubleshooting capabilities and your installation quality to a new level.

Snom Desktop Specialist

The “Snom Desktop Specialist” is the central foundation course for all partners who plan, implement, configure or support IP desk phones. The training combines technical depth, best practices, hands-on exercises and clear practical guidance for day-to-day work.
 

Target group

  • Distributors & specialist resellers
  • Integrators & system houses
  • Support staff & technicians
  • Installers & VoIP administrators
  • Pre-sales & technical consultants

 

Format

  • Live online training (interactive)
  • Real-time product demonstrations
  • Step-by-step configuration exercises
  • Live troubleshooting & Q&A
  • Access to training materials


Badge
After successful participation, you will receive the badge: Snom Trained Specialist – Desktop "STS‑Desktop"
(Free to use on LinkedIn, websites, social media profiles, and similar platforms)

 

Contents & Agenda
add remove
Contents
  1. Introduction to IP desk phones
  2. Network & IP configuration
  3. Provisioning
  4. Advanced features
  5. Troubleshooting
  6. Hands-on exercises

 


 

Agenda
  • 09:30 – Introduction & device overview
  • 10:00 – Provisioning fundamentals
  • 10:45 – Break
  • 11:15 – XML applications / intercom / multicast
  • 11:45 – Remote control & action URLs
  • 12:30 – Lunch break
  • 13:30 – Troubleshooting (SIP, PCAP, logs)
  • 14:15 – Hands-on
  • 15:00 – Q&A
  • 15:30 – End

Are you interested in our online training?

To receive further information and details, please fill in the attached form.

As we use this form to contact you, please ensure that all details are correct!

Please fill out any mandatory fiel marked with a *

Snom DECT Specialist

The “Snom DECT Specialist” course provides in-depth knowledge of professional DECT communication systems, multi-cell architectures, radio measurement, planning and troubleshooting. The training is based on real-life scenarios and is aimed at anyone designing or operating demanding wireless environments.

Target group

  • DECT planners & technicians
  • Hospitality and healthcare integrators
  • System houses
  • Specialist resellers & distributors
  • Operators of complex communication infrastructures


Format

  • Live online training (interactive)
  • Real-time product demonstrations
  • Live analysis of radio signals & parameters
  • Interactive explanations of multi-cell architectures


Badge
After successful participation, you will receive the
badge: Snom Trained Specialist – DECT (STS‑DECT)
(Free to use on LinkedIn, websites, social media profiles, and similar platforms)

 

Contents & Agenda
add remove
Contents
  1. DECT Fundamentals & Radio Technology
  2. System Design & Components
  3. System Configuration
  4. Multi-cell Architecture
  5. IEEE 1588 LAN Synchronisation
  6. Site Survey & Deployment
  7. Operation & Management
  8. Troubleshooting

 


 

Agenda
  • 09:30 – DECT fundamentals
  • 10:30 – Registration & radio fundamentals
  • 10:45 – Break
  • 11:15 – Multi-cell design & configuration
  • 12:30 – Hands-on: multi-cell setup
  • 12:45 – Lunch break
  • 13:45 – Site survey & measurement methods
  • 14:45 – Handover / roaming tests
  • 15:00 – Q&A

Are you interested in our online training?

To receive further information and details, please fill in the attached form.

As we use this form to contact you, please ensure that all details are correct!

Please fill out any mandatory fiel marked with a *

Snom Hospitality Specialist

The “Snom Hospitality Specialist” Courseis specifically aimed at project partners in hotels, clinics and comparable environments. Hospitality endpoints differ significantly from classic desk phones: standardised operating logic, privacy requirements, clear guest/service separation, robust hardware features and centralised provisioning are at the core.
 

Target group

  • Hotel & clinic integrators
  • Hospitality system houses
  • Operators of larger guest infrastructures
  • Distributors & specialist resellers
  • VoIP and SIP administrators
     

Format

  • Live online training (interactive)
  • Step-by-step configuration Exercises
  • Live demonstrations
  • Exercises in the admin tool


Badge
After successful participation, you will receive the Badge: Snom Trained Specialist – Hospitality (STS‑Hospitality)
(Free to use on LinkedIn, websites, social media profiles, and similar platforms)

 

Contents & Agenda
add remove
Inhalt:
  1. Fundamentals & special features of hospitality devices
  2. Device configuration & layouts
  3. IP address discovery
  4. Voice menus
  5. Web interface
  6. LED behaviour
  7. Additional handsets & registration
  8. Wi-Fi configuration
  9. Firmware updates
  10. Reset mechanisms
  11. Provisioning
  12. Hospitality Admin Tool

 


 
Agenda
  • 09:30 – Sales presentation & fundamentals
  • 10:30 – Hospitality basics
  • 11:00 – Break
  • 11:30 – Provisioning methods
  • 12:15 – Admin tool exercises
  • 13:30 – End

Are you interested in our online training?

To receive further information and details, please fill in the attached form.

As we use this form to contact you, please ensure that all details are correct!

Please fill out any mandatory fiel marked with a *

Persona de contacto

Sede central en Berlín

+49 30 - 39833-0
Horario de oficina: Mo-Fr 9:00-17:00 (CET)

 

Inhouse Sales
Inhouse Sales

language Sales DACH

phone +49 30 39833 0

mail_outline website@snom.com

Ubicaciones

Snom Technology GmbH
Aroser Allee 66
13407 Berlin

Teléfono: +49 30 39833-0
Fax: +49 30 39833-111

info@snom.com
www.snom.com

Contacto

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