15
feb
2016

Snom Provides Rich Online Help Desk Facilities

helpdesk.png

Snom introduces a simple and efficient support tool to ensure Snom partners can respond to their customers in a timely manner

Snom has enhanced its Help Desk with a new online platform that provides registered users with online troubleshooting guidance for common issues. It allows Snom partners to create and track new support tickets by logging in and clicking on the new support ticket link.

“Snom sales partners are our single most important asset, and they provide the critical link to the end business customers,” said Nadahl Shocair, CEO of Snom Technology AG. “This latest investment aims to provide them with easy to use and efficient support processes to ensure they can respond to their customers in a timely manner.”

The support platform also provides a forum for discussion of Snom products. It helps Snom better understand the issues facing our partners, and it also allows partners to share knowledge and get the most out of Snom products. The platform can accessed at https://helpdesk.snom.com

Snom media contact

Jason Green
united communications GmbH
PR Manager
Snom@united.de