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Due to emergency measures being recommended and/or enforced in regards to the coronavirus (COVID-19 / SARS-CoV-2), companies and organisations are increasingly calling on their workforces to avoid crowds and, if possible, to avoid using public transport to get to work and instead work from home.

For some employees, the home office is a long-cherished dream come true, for others this situation is more of a challenge, raising a host of new questions: How are they supposed to maintain communication from their home office to all team members, customers, partners and suppliers by telephone? To help simplify this process, we have summarized the most important questions for you: 



How can I ensure that all telephone address books and other settings are available at home?


Don't worry; in 2020, almost all of us will be able to move our work to other locations with the least possible effort and, above all, without any security risks for the company. Depending on the type of PBX used in your company, either your contacts will synchronize with your Snom phone or you will simply access all your important data via the Cloud. Once the system is in the Cloud, it becomes very simple: you take your phone home, connect it to your router via LAN cable or use our A210 WLAN stick. The phone will then connect to the cloud and you can make calls just like you would from the office - including use of address books, speed dials and all the features you have installed on your phone.

If your telephone system is an "on premise" IP-PBX, you only need one more step: Your administrator has to make the Snom phone VPN-capable, i.e. he makes the appropriate settings on the web interface and plays a VPN patch on Once this has been done, it also says here: Take your Snom phone with you, connect it to your router / Internet via LAN cable or A210 WLAN stick and you can start working just like at your workplace.

What is VPN?


The magic word is VPN (Virtual Private Network). Thanks to this technology, employees can securely access their company's network from anywhere in the world. Put simply, a VPN encrypts the Internet connection to which the phone is connected. This encryption takes place in real time and prevents the information transmitted from being recorded or intercepted. A VPN is a self-contained sub-network within a larger IP network, in which the participants can be physically separated from each other (sometimes thousands of kilometres). In this case, the IP phone is connected to a login server by means of a so-called VPN protocol and receives its own new (internal) IP address after the encrypted tunnel is established. Since the entire connection to the Internet is now encrypted, computers and IP phones outside this network can no longer read or change the communication.


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