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Welcome to snom Support!

snom Support offers worldwide assistence on solving technical problems with your snom phone.


Step 1: Search our FAQ section


and/ or visit our forum.


Step 2: Visit our knowledge base (WIKI)

Our Knowledge Base provides all support information available for snom phones:



Step 3: Contact our 2nd / 3rd level support by email

End costumer contact form

snom Partner Login





snom offers one year warranty for all products

End customers:

  1. Search our English FAQ or visit the WIKI Knowledge Base.
  2. First Level Support requests (e.g. configuration, usage, operation):
    Please contact your vendor/ distributor (snom partner) via e-mail or phone.
  3. Second/Third Level Support- requests (complex technical problems, error messages, feature requests):
    Please contact us via contact form.

Registered snom partners:

  • Please use the contact form provided in the Login area.

Support Media Markt Switzerland:

  • 0900 000 103





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